Privacy Policy
Last updated: March 2026
1. Data We Collect
We collect information you provide during account registration and use of the service, including your email address, account credentials, and profile information. We also collect usage data such as agent activity logs, API call records, and feature usage patterns. Payment is handled by our authorized payment processor — we never store, transmit, or process your card numbers or sensitive payment details.
2. How We Use Data
We use collected data to provide and maintain the service, process billing and manage subscriptions, verify identity, respond to support requests, send important account and service notifications, respond to incidents, maintain security and prevent fraud, and comply with applicable legal obligations.
3. Data Storage
Your data is stored on servers located in the United States and the European Union. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.
4. Cookies
We use session cookies strictly for authentication purposes. No advertising trackers, cross-site tracking cookies, or third-party analytics cookies are used. You may disable cookies in your browser settings; note that this will prevent access to the authenticated dashboard.
5. External Service Providers
We use external service providers or processors as necessary for payment processing, email delivery, hosting, and other service operations. When we entrust personal data processing to external providers, we supervise them as required by applicable law.
6. Data Retention
Account data is retained until you request deletion of your account. Usage and activity logs are retained for 12 months from the date of creation. After account deletion, residual data may persist for up to 30 days in backup systems before complete removal.
7. Your Rights
You may request access to, correction of, addition to, deletion of, suspension of use of, erasure of, or cessation of third-party provision of your personal data. To exercise these rights, contact us at the address below. We will verify your identity and respond within a reasonable period.
8. Security Measures & International Data Storage
We implement security measures including access controls, permission management, encryption, and vendor oversight. An overview of these measures is provided in this policy; details are available upon request. For service delivery, we use servers or processors located in the United States and the European Union. When we entrust personal data to external providers, we supervise them as required by law. Information on recipient countries/regions and other legally required details is available upon request.
9. Contact
For privacy-related inquiries or data requests, contact us at online@lt-company.jp.